Order
I haven't received my order, who should I call?
If you have any delivery enquiries relating to your delivery or order, please contact us via email on hello@sum.ae or on +971 58 549 3431 We will try to respond as soon as possible and in any case within 1-2 business days.
What is your returns policy?
Products
Are your products authentic?
Our products are always 100% authentic, sourced directly from trusted suppliers to ensure the highest quality and customer satisfaction.
Why are your products so cheap?
We strive to keep our margins minimal to ensure our customers get the best possible price without compromising on quality.
Payments
Which payment methods do you accept?
We accept Credit/Debit card payment online and Cash on Delivery. We also offer the option to Buy Now, Pay Later in 4 installments through Tabby.
Do you accept cash on delivery?
We offer Cash on Delivery (COD) as a payment option, with an additional charge of 10dhs.
Is payment using credit/debit cards safe?
Your security is our top priority. We use Stripe as our payment partner, a platform certified to the highest standards of the Payment Card Industry Data Security Standard (PCI DSS). These standards are designed to ensure the security of credit, debit, and cash card transactions while safeguarding cardholder information from misuse. Rest assured, Stripe does not store your credit card details.
Tabby
What is Tabby?
Tabby provides secure, easy, and convenient payment solutions, allowing you to shop for what you love now and pay later, completely interest-free.
How does it work?
It's simple! Just apply for Tabby at the checkout of a partner store and confirm your purchase using a 4-digit SMS PIN sent to your mobile.
Why is my National ID required?
Tabby asks for your ID when you first register to verify it's you, not someone else. Your information is kept safe with bank-level security and 128-bit encryption.
Are there any fees on using Tabby?
As long as you make your payments on time, Tabby will not charge any interest or extra fees.